Dear customer,
We have discovered on February 18th an unauthorized access to a frontend entity of our infrastructure. Following investigation, it was determined that a limited amount of customer data was briefly consulted. While the unauthorized access was rapidly contained, the affected customers were immediately informed of the details in a separate message.
On February 21th, we have found that the incident was unfortunately more important than we originally believed. It is highly likely that a deprecated database backup, dating from December 2016, was partially retrieved.
The retrieved portions of the database contained: Customer Information, including hashed login passwords (to OnePanel).
The database does not contain payment information.
Because we take this situation very seriously, we have taken every appropriate measure to further secure our infrastructure and increase our security.
While your services are unlikely to have been compromised, we would like to remind yo